Frequently Asked Questions
Everything you need to know about shopping with BlackBird Store
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How do I know which size to choose?
Every product page includes a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to help you find the perfect fit. If you are between sizes, we generally recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are the materials used in your clothing sustainable?
At BlackBird Store, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. Check individual product descriptions for specific material details.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package's journey.